Do you know your rights in youth care?

A confidential adviser is someone with whom children, youngsters, parents or foster parents can discuss confidential things without anyone else knowing what has been discussed.

We know everything concerning your rights
We inform you about how youth care works, what you can expect, what your rights are, how to discuss what is bothering you and how to file a complaint. We know a lot about these topics and our help is always free of charge.

What else?

• We listen (you can seriously ask or tell us anything)
• Together we will find a solution to your problem or complaint
• We will assist you in submitting a complaint
• We can accompany you during conversations about your problem or complaint

Confidential advisers often pay house visits to youth care institutions where children and young people stay. The frequency of these visits is as follows:

• Open youth care institutions: once every two weeks
• Closed youth care institutions: once a week
• Family homes: four times a year

Everything you tell us is confidential. The confidential advisers do not work for or on behalf of youth care agencies. If you discuss something with us that might endanger you, your child or the people in your or your child’s area, we are obligated to do something about it. Safety first. Before acting we will always consult you on how and what we are going to do.

Non-Dutch speaking individuals in the Netherlands can find information about youth care on various websites specifically aimed at international families and parents. Here are a few useful resources:

Government.nl (Rijksoverheid)
This is the official website of the Dutch government and provides information in English about the healthcare system, including youth care. Look for sections on "Child Protection" or "Youth Care."

IAmsterdam
This site focuses on expats in Amsterdam but also offers general information about Dutch services, such as youth care, in English.

Access
A volunteer organization supporting international families in the Netherlands. They provide advice and referrals to the appropriate institutions for services, including youth care.

Expatica
Expatica offers practical information for expats about living in the Netherlands, including articles on childcare, education, and healthcare systems.